We offer flexible service agreements that maximize
your benefits from the printers. We provide various
levels of agreements that cater to your needs.
The Peace of Mind solution provides maximum security and peace of mind for your production process, ensuring your equipment is always in top condition and your operators are well-trained. Our experts ensure correct and efficient installation at no extra cost, so you can start using your new equipment immediately.
We offer ongoing training at no extra cost, including quarterly sessions for operators and technicians, to optimize operations and improve productivity.
Your production equipment is covered for two years, handling any issues without additional costs.
Our dedicated service team is available around the clock, every day of the year, with free phone support to keep your production lines running smoothly. Additionally, onsite support is provided free of charge to address any critical issues swiftly.
This service is provided free for three years from the date of commissioning of the Domino equipment. The contract is renewable under the same terms and conditions or with mutually agreed changes.
With Peace of Mind, you get the support and resources needed for an efficient and trouble-free production process.
*Contact us for further terms and conditions.
Enhance the reliability and performance of your equipment with a Safeguard Service solution.
SafeGuard ensures maximum uptime for your equipment. Gain peace of mind with seamless access to our technical remote help desk, providing swift and efficient support whenever you need it. Receive prompt attention to your equipment when needed and minimize any potential downtime with prioritized service visits.
SafeGuard has you covered with a backup printer option in case of an emergency, providing a reliable contingency for uninterrupted operations.
You get comprehensive reliability with our annual maintenance service visits, encompassing all spare parts to ensure the longevity and optimal performance of your equipment.
Furthermore, SafeGuard comes with a full warranty covering labor hours, spare parts, and travel for emergency service, ensuring comprehensive support during critical situations. Empower your team with knowledge as SafeGuard also includes one annual operator training course, keeping your staff well-versed in equipment operations and maintenance.
Our On Demand+ service solution ensure that you experience maximum uptime, minimizing disruptions and keeping your production running smoothly. Get access to our technical remote help desk, offering swift and efficient support whenever you need it.
With an On Demand+, you will experience quality service with prioritized visits, ensuring that your system receives prompt attention and minimizing any potential downtime. Further, On Demand+ provides a backup printer option, offering a reliable contingency to keep your operations uninterrupted.
Choose On Demand+ for proactive maintenance with annual service visits, including wear and tear spare parts to ensure the longevity and optimal performance of your equipment.
In times of emergency, On Demand+ offers discounted rates on both labor hours and spare parts, providing you with
cost-effective solutions with high quality service.
Wichmann Systems Uganda – SMC Ltd.
P.O.BOX 20107 Nakawa,
Sekyeru House, Opp Madhvani Building,
Uma Show Grounds Lugogo,
Plot M670, Jinja Road
Kampala, Uganda
